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ACC RV: 8888 Keystone Crossing 13th Floor
Indianapolis, IN 46240

September 8, 2014

Hello,

I have some exciting and very positive news to share with all ACC Warranty friends, customers and dealers today.  

I want to announce a big step today for The ACC Warranty Group, the business I founded 13 years ago. I have made the decision to effect the sale of our book of business and transfer all existing and in-force ACC vehicle service contracts to an outside company for future service and claims administration. All customers are being notified individualy regarding the new claims procedures.

Rest assured, there will be no changes or reduction in contract benefits and all existing contracts will be continued to be serviced throughout their expiration.

This sale will free us of the current encumbrances and unintended liabilities of the ongoing Norcold recall and class-action lawsuit, which we consider to be the biggest threat to our RV industry since the loss of ninety-nine cent per gallon Diesel fuel prices and even then rising fuel costs never caused our customers motorhomes to catch fire.

As you know, ACC specializes in servicing the RV industry; dealers, manufacturers and diesel motorhome consumers in particular. Since the industry meltdown in 2008 and subsequent closure of nearly every RV manufacturer and many dealers, times have been challenging to say the least

Catering to luxury diesel coach owners was the strength that built our business and eventually would become our biggest liability as over 80% of our 12,000 service contracts became affected by the Norcold issue. We are still losing an average of 5 Norcold 1200 per day every day.


With the exit from the market of several manufacturers we did business with (including; Monaco, Beaver, Safari, Holiday Rambler, Travel Supreme, Country Coach, National, Western, Etc., Etc.) their pending product recall liabilities were wiped out and those consumers were left with nowhere else to turn for compensation except ACC, even though vehicle service contracts were never designed to compensate the victims of manufacturers recalls, many the source of Federal NHSTA products safety recalls, that is exactly what many customers have begun to seek legal remedies for in the past few years.


A vehicle service contract by definition, provides for the repair and replacement of failed mechanical and electrical components. We are prohibited by law from adjusting any type of property/casualty claims under a service contract that would be the subject of an insurance claim.  

Even in light of that reality and our contract disclaimers, there have recently been sympathetic judges to rule against us on these issues. Those faulty legal decisions have set a precedent that we no longer wish to engage in.


As a founder of this company, I now spend more days in court testifying about the issues of the Norcold products than I do servicing my customers, let alone finding new customers or attending RV sales, shows and rallies as I have done since 1996. Of course that is never what I had envisioned for the direction of this company or my position.


While selling our book of business has ultimately been a personal journey for me, securing this sale is a direct reflection of ACC Warrantys commitment to our customers and to the products we have offered over the years. ACC can accomplish more for you with this sale, than we ever could by continuing to deplete our resources by answering thousands of Norcold lawsuits in nearly every state. Thank you for entrusting us with your business and rest assured that we will emerge from this situation.



Thank you very much in advance.


Sincerely,


Stephen Burgess

President

ACC Warranty Group and ACC Towing

8888 Keystone Crossing

Indianapolis, IN 46240


 


Top Quality RV Warranty Coverage By Motorhome Experts

"ACC Warranty Group is Your Company for RV Extended Warranty."  Acc offers RV Extended Service Plans, RV Warranty Coverage, RV Extended Warranties and Motorhome Warranties with RV Towing Coverage. 

"ACC Warranty Group is Your Company for RV Extended Warranty."  Acc offers RV Extended Service Plans, RV Warranty Coverage, RV Extended Warranties and Motorhome Warranties with RV Towing Coverage.

The ACC RV Warranty offers the most comprehensive suite of motorhome warranty benefits available for today's motorhome owner, along with an RV Parts Department, Mobile RV Repair Trucks, RV Towing, RV Roadside Assistance and Mobile RV Mechanic Services. 

The ACC RV Extended Warranty is tailored to meet the needs of today's most sophisticated motorhome owner and is especially suited be user-friendly to Full-Time RV'ers and seasonal and snowbird motorhome users. ACC Has The Most Complete RV Service Plan Offering Available Anywhere                                                    

ACC Warranty has been catering to the luxury full time motorhome customer for over 10 years from the same location in Indiana and is the only RV warranty company to offer a full-time RV parts and service department with in-house motorhome service techs at all major RV rallies and shows throughout the year. 

 ACC stages their service vehicles for mobile RV repair services in the leading snowbird locations each year so that we may offer housecall repair service to our customers.  If you would like to enjoy "Housecalls Away From Home" for your motorhome, look into our extended service program more closely.

For RV dealers, we also offer custom designed Dealer-Owned RV Warranty Reinsurance Programs, tailored just for your RV dealership's needs. ACC offers RV Extended Service Contract Programs and RV Warranty Consulting for dealers and manufacturers along with all other related service plan products and service plan consulting services that give our dealer and manufacturer clients a competitive advantage in today's RV market.

ACC Warranty Combines Quality with the Experience You Need

ACC has the coverage you need, the experience to make it work, and the commitment to ensure quality. ACC RV Warranty has been in the same location for more than 10 years now without change.  We have withstood the economic crisis without falter even while EVERY major RV Dealer and RV Manufacturer has either gone away, reorganized, or been bought out.  No Changes at ACC Warranty, None.  ACC is Here for the Duration.  We are the past the hard years now and 2014-2015 will be one of our best years ever.

Current Customer Reviews

R.B from Key West, FL

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04/06/14 The Unparalleled mobile service deserves recognition. I am thoroughly impressed with ACC mobile Jamie and Charles' mechanical abilites. Getting any service at all is a luxury in the Keys, and this was exactly what we hoped we had paid for but would never have to use. The ACC techs had everything needed to make it happen, arrived almost on time all the way from Miami and completed the work in record time. They even refused to accept my deductible since I have their coverage.

Rob and Karen Martin from Annapolis, MD

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11/11/13 ACC has been most helpful in locating a service provider to assistance this week while experiencing a difficult to locate fuel problem. Three different techs failed to find the problem and sent us on the road only to have the same problem again. The ACC recommended company was able to isolate the bad fuel line and replace only the bad section saving us over 1000 in labor charges alone. Hopefully that was our last call this year. See you in the sun guys!

James March from Indio, CA

07/01/14 We wish to convey a special round of applause for the prompt service and expertise of the ACC mobile employees. Being new to RV ownership, we have much to learn and the ACC technician exhibited great patience and understanding while instructing us on the proper procedure to level the bus and deploy the slideouts properly. Thank you gentlemen! James and Carla March

Carly from Franklin, TN

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11/20/13 5 Star Service!! We would give them 6 stars today but it wasn't an option. 6 Stars woould be for the 6 band members aboard our coach which lost generator functions on the road last night. The Mr ACC shop is easy to get to from the interstate (less than 1 mile from exit) and they have secure parking with security while you wait for repairs. They had two other buses in front of us this morning so we got hotel rooms and were given free use of an ACC company suv to do some shopping while we waited. I can actually say our coach problems today turned into a nice break from the road with a much needed change of scenery. We were also all pretty suprised to see that ACC had a forklift waiting to remove our generator and also a flatbed truck with a small crane standing by to unload the replacement. That kind of Over the top service, good planning with ahard charging shop foreman were much appreciated and not seen too often!!!

**All state laws apply. Certain federal laws may also apply. Contact us for more info at info@accws.com

* This is an overview of coverage only - not an actual vsc, warranty or service plan.

** You must refer to the actual vehicle service contract to obtain specific information about definitions; terms and conditions; coverages; benefits; claim instructions; exclusions; and special state requirements.

We use the term \"extended warranty\" and \"warranty\" interchangeably with the term \"service plan - extended service plan - vehicle service contract - service contract,\" variations thereof, or \"VSC,\" throughout the web site.

A vehicle service contract; service plan or vsc is often referred to as an extended warranty but it is not a warranty by definition. A service plan or VSC is a contract that does however provide coverage for repairs, parts and labor, payments, towing and travel benefits for your vehicle. A vsc or service plan is a contract between you and a provider or administrator that states what is a covered repair and what is not. A vsc or service plan is not an insurance policy but a contract to specify what is covered and not covered.

View detailed information under the Magnusson Moss Warranty section of this website.